Reduce Repetitive Messaging Workload
Lower staff time spent answering common between-visit questions.
Founding Clinic Program
Fertiligent's AI Fertility Companion for IVF Patients
Eva is the patient companion in the Fertiligent platform. It sits in your clinic website and patient portal, answers IVF patients day and night from sources your clinic approves, in twelve languages, and hands the question to your team when a person should answer it.
Fertiligent
one agent · every channel · Meridian Fertility
Phone
Answering a new-patient intake call
Live
Fax intake
Referral parsed & filed to the patient chart
0:04
SMS · outbound
Day-3 scan reminder sent to 3 patients
0:11
Web & email
2 patient questions answered, in their language
now
Clinician oversight
1 case flagged & routed to the on-call nurse
Review
Intake → Answer → Schedule → Follow-upToday · 41 handled · 3 to clinician
IVF care, simplified
Anywhere. Anytime. With you.
In every language they think in
Twelve languages. The whole interface, not just the reply.
Moments with Eva
Short clips on the support patients feel between visits.
WHY CLINICS USE THE COMPANION
Support Patients Between Visits, Without Increasing Staff Load
An IVF cycle puts most of its questions in the hours the clinic is closed: the first injection at home, a dose that was late, the night of the trigger shot, the morning before retrieval, the two-week wait, a result nobody expected. A patient who cannot reach anyone looks it up, and the answer they find is not the clinic's. We have written about the waiting economy of fertility treatment and what patients need between appointments.
Most of those questions have been answered many times before, by your nurses, in your own instructions. The companion gives patients that answer at the hour they ask, and passes on the ones that need a person. Patients also tell an assistant things they hold back from a clinician, which we have written up with the sources.
The Companion helps your clinic:
- Provide consistent, structured answers outside appointment hours
- Reduce repetitive inbound questions
- Reinforce guideline-aligned explanations
- Strengthen trust through empathetic communication
All within your clinic’s governance framework.
HOW IT WORKS
Embedded Into Your Clinic’s Digital Experience
The Companion can be integrated directly into:
- Your clinic website
- Secure patient portals
- Pre-cycle education pages
- Medication instruction hubs
- FAQ and resource centers
Patients interact with a supportive AI interface that reflects your clinic’s tone, policies, and standards.
When appropriate, the system can:
- Encourage patients to contact the clinic
- Provide structured next-step guidance
- Escalate to staff workflows
How a Patient Question Is Handled
The same four steps for a first inquiry on your website and for a signed-in patient in the portal.
The patient asks where they already are
Website, patient portal, web chat
Patients open the companion in your clinic website or patient portal and type, speak, or talk to the optional 3D avatar, in their own language. There is nothing to install.
It answers from what your clinic approved
Clinic knowledge, then the patient's own chart
Before someone is a patient, Eva answers from your clinic's approved knowledge. Once they are signed in, it can answer from their own chart (a scan, a follicle measurement, a medication dose), and only from what the clinic has released to them.
It hands off when it should
Escalation is built in
A question outside the scope your clinic set, anything distressing, and anything that needs clinical judgment goes to your team rather than being improvised around. It tells the patient plainly that it is not a clinician.
The conversation lands on the record
Visible to the team, not a side channel
A first inquiry becomes a prospect, and a patient's conversation attaches to their record with the rest of the history, in the same worklist as calls, texts and emails.
SAFE, CLINIC-CONTROLLED USE
Clinic-Controlled. Patient-Facing.
Fertiligent AI Companion does not replace clinical judgment.
It is designed to:
- Provide general educational guidance
- Reinforce instructions already provided by the care team
- Reduce confusion between visits
- Support emotional reassurance during uncertain moments
All responses operate within configurable boundaries defined by your clinic.
Key Capabilities
Emotional Support
Reassurance between appointments
Steady reassurance through long treatment, so patients feel less uncertain at the hard moments and more connected to their care.
24/7 Guidance
Answers when the clinic is closed
Answers common questions outside clinic hours, help with medications, IVF steps, and what symptoms and timelines mean.
Multilingual & Inclusive
Every patient, in their language
Auto-detects and replies in each patient's language with clear, jargon-free wording for any literacy level.
Privacy & Safety
Secure by default, clinic-governed
A secure patient-communication framework that stays within clinic-defined boundaries and escalates to clinicians when needed.
Escalation to Your Team
A person, whenever it matters
Recognizes when a request needs a human and hands off cleanly to staff, integrating with your existing communication workflows.
Clarity & Understanding
Plain language, fewer misunderstandings
Plain-language explanations of protocols and instructions that improve understanding and adherence to care plans.
EMR INTEGRATION
It Works Alongside the EMR You Already Run
The companion is one part of the Fertiligent platform, an AI layer that runs beside the record system your clinic already has rather than replacing it. Nothing is migrated, and your EMR stays the system of record.
- Conversations sit on the patient's record in Fertiligent, with calls, texts and emails
- Clinical events are delivered to your EMR as standard FHIR R4 resources
- Delivery is one way, to endpoints your own administrator configures
- No vendor-specific connector has to exist for your system first
The EMR integration page sets out what is sent, as what, and what the integration does not do.
BENEFITS FOR CLINICS
Extend Your Care Team Digitally
With the Companion, clinics can:
Improve Patient Clarity and Confidence
Provide consistent explanations that reduce confusion and anxiety.
Lower Unnecessary Call Volume
Decrease inbound follow-up driven by unclear instructions.
Strengthen Continuity of Care Between Visits
Reinforce clinic-aligned guidance outside appointment hours.
Maintain Standards While Scaling Patient Volume
Support growing demand while keeping communication consistent.
TRUST AND OVERSIGHT
Built for Responsible Use in Fertility Care
Fertility care involves highly sensitive information. The Companion is designed to operate within your clinic’s governance structure.
Patient interactions remain within environments defined by your clinic.
- Alignment with healthcare privacy requirements
- Configurable role-based boundaries
- Consent tracked per patient and per channel
- Transparent usage controls
- Clinic-defined oversight and policy enforcement
Where patient data is processed, who else can see it, what is kept, and what happens to it when a clinic leaves are set out in full on the security and data handling page, the one place this site answers hosting and residency questions.
Who It Is For
What the companion changes for each part of an IVF team.
Nurses and care coordinators
Fewer repeat questions, with context when one comes through
The companion takes the between-visit questions your team has already answered many times, in the words of your own instructions, and passes on the ones that need a nurse with the conversation attached.
Reproductive endocrinologists
Clinical judgment stays with the physician
It does not interpret results, change a protocol or give medical advice. Patients arrive having heard the clinic's explanation rather than a forum's, and a question that needs a physician is routed to one.
Embryologists and the lab
The embryology conversation, reinforced
Patients ask what a grade or a blastocyst means long after the call in which it was explained. The companion answers from content the clinic has approved and released, and leaves an individual result to the team.
Clinic operations and leadership
After hours, and in every language
It answers outside clinic hours and in twelve languages, and analytics show what patients are asking and where answers are not landing, so the approved content can be tightened or widened on evidence.
Questions Clinics Ask About the Companion
Answered as directly as we can answer them today.
What is Eva, and how does it relate to Fertiligent?
Eva is the patient companion in the Fertiligent platform. The platform is an AI layer that works alongside your clinic's EMR: it answers patient calls and messages, reads referrals into a structured record, drafts clinical notes for a clinician to sign, and, through Eva, supports patients in your website and patient portal between visits.
Where do patients use it?
In your clinic website and your patient portal, as a web chat with an optional 3D avatar, by voice, or by text. Patients do not install anything, and it can sit on pre-cycle education pages, medication instruction pages and your FAQ as well.
What does it answer from?
From sources your clinic approves, not from whatever a model absorbed in training. Before someone is a patient it answers from the clinic's approved knowledge. Once they are signed in, it can answer from their own chart, and only from what the clinic has released to them.
Does it give medical advice?
No. It gives general guidance and reinforces instructions your care team has already given. Interpreting a result, changing a protocol and anything that amounts to clinical judgment stay with your clinicians, and it tells patients so plainly.
What happens when it cannot or should not answer?
It hands the question to your team. A question outside the scope your clinic set, or one that is distressing, is escalated rather than improvised around, and the conversation arrives with it on the patient's record.
Which languages does it speak?
Twelve, two of them right-to-left. Switching language changes the whole interface, not only the reply, and the conversation carries across the switch.
Do we have to replace our EMR or patient portal?
No. The companion is embedded in the website and portal you already have, and the Fertiligent platform runs alongside your EMR rather than replacing it. Clinical events are delivered to your EMR one way, as standard FHIR R4 resources, to endpoints your administrator configures.
Where does patient data go?
Where data is processed, who else can see it, what is retained and what happens when you leave are set out in full on the security page, which is the single place the site answers hosting and data questions.
COMPANION + CLINIC AGENT
One Platform. Two Experiences.
COMPANION
Patient-facing support embedded in your clinic’s digital experience
Best for:
- Between-visit questions
- Education and guidance reinforcement
- Consistent clinic-aligned explanations
CLINIC AGENT
Clinician-facing AI that answers calls, processes referrals, and supports documentation
Best for:
- Drafting notes and instructions
- Reducing admin workload
- Standardizing documentation quality
Together, they strengthen communication on both sides of the care journey.
Bring the Companion to Your Clinic
See how the Fertiligent AI Companion can extend your care team’s support between visits, while maintaining full clinical oversight. For the other half of the same platform, the documentation your team stops typing, see the AI medical scribe for fertility clinics. For the phone, SMS and email side of patient support and the controls that keep it safe, see AI patient support for fertility clinics. To try Eva on a fictional clinic with synthetic data, open the live demo.